How to Void a Transaction in CJ Affiliate

Managing an affiliate program is more than just recruiting, activating, and compliance policing. These tasks do require a majority of an affiliate manager’s time, but there are other tasks required to be completed when managing an affiliate program.

One important task is reconciling orders at the end of each month and voiding any that need to be. Voiding an order can be done for various reasons including returns/refunds, fraud, or violation of promotional methods.

In this post, I will go over step-by-step on how to void transactions in the CJ Affiliate dashboard.

Step 1 – Navigate to the Transactions Page

Once logged in to the CJ Affiliate dashboard, click “Reports”, then “Transaction” from the drop-down menu. This will take you to the page where each individual transaction can be viewed from the current (or any previous) month.

Step 2 – Enter the Order ID to Void

A search can be done either using an order ID, Commission ID, or Transaction ID. In this example, the Order ID will be used. Enter the Order ID in the field named “Enter ID”, then hit the magnifying glass. Scroll down and the Order in question is now available to view along with all of the pertinent details.

Step 3 – Select Transaction and Begin Voiding Process

To begin the voiding process, put a tick mark in the box and then hit “edit”. By doing that it will initiate a pop-up to formally void the transaction.

Step 4 – Void the Transaction

At this stage, the sale amount and publisher’s name will be visible. Select a “Correction Reason” from the drop-down menu. The choices include: invalid credit card, returned merchandise, duplicate order, can’t ship/sold out, and other. Select the reason that best matches. To void the transaction, click the blue pencil box and change the quantity to “0” and do the same for the sale amount, change it to “0.00”. Click save and the transaction is now voided.

Reconciling transactions is a multi-step process that should be done monthly at a minimum. The last thing to do is pay affiliates for orders that were not processed or returned. Follow these steps and this task will become second nature.


3 Ways to Monitor and Review Your Affiliates

Some might consider affiliate marketing to be a Wild Wild West of digital advertising, though, with a proper approach, risks associated with this channel will be minimal. Affiliate marketing is all about trust and relationships, but it’s a business for all parties involved.

Monitoring and policing your affiliates is the first step to securing your own business interests and surprisingly enough, the only way to build a healthier affiliate program.

Below are 3 ways to monitor and review your affiliates.

#1. Auto Approve Practice Leads to Chaos

Almost all networks have an option to auto-approve applications from new affiliates for your program. Not making good partners wait might sound tempting, but if you opt for it, you’ll lose control of the program and also lose one of the best opportunities to learn about your new affiliates.

Respond personally to each request to join your program and try to find a direct contact with an affiliate (in most cases affiliate networks don’t provide contact details, but you can find them on the affiliate’s website listed in a profile). Ask all new candidates about their traffic sources, audience, promotions that work the best etc. Doing so will help you gain control over the program and learn crucial details. Be like a bank — know your partners.

#2. A Little Background Check Didn’t Hurt Anybody

monitoring affiliates

You’ve got a new affiliate application, you have followed the #1 the rule and didn’t auto approve anybody. Right now the only thing you know about your affiliate is a site URL. You visit it and the site looks good. Some affiliates know that program owners will not look any further. So, how can you make sure that the affiliate really has something to offer?

With tools like SimilarWeb you can check estimated site traffic and its sources. Sometimes you will discover other affiliate programs this particular affiliate promotes. All this data will help you make a decision on whether to reject or approve the application.

Additionally, if you decide to let this affiliate onboard, any information gained will empower you to make a better proposal and to motivate your new partner.

#3. Toxic Affiliates Spoil The Whole Program

A spoon of tar spoils a barrel of honey, as Russians say. One toxic affiliate can bring your whole program down. How can you find a bad guy? Monitor traffic coming from each affiliate individually and find the ones that have low conversion rates (CR) — chances are, they are doing something worth taking a second look at.

Also, low CR affiliates spoil your overall program (low CR is bad for your rankings in affiliate network’s leaderboards) and SERP position (search engines will lower your position once they detect that users don’t convert on your site — the main indicator that your site is not relevant).

Additionally, good affiliates will not join your program if your main KPIs (Conversion Rate, Reversal Rate, Average Order Value etc.) are low.

So monitoring affiliates is a must.

Quick Tip: How To Gain Control Over Your Program

Chances are that you are using Google Analytics (GA) to track your website visitors. You can start implementing your monitoring and policing practices by using GA to track your affiliate’s activity. Affiliate networks can pass various parameters: dynamic and static — to your landing page URL. It’s easy to leverage this functionality, though many merchants still don’t use it.

Below is an example of how you can mark all traffic coming from affiliate networks and split it on a publisher level.

  1. Use the utm_source tag to pass a network name, e.g. utm_source=cj.
  2. Specify traffic type in a utm_medium tag, e.g. utm_medium=cpa.
  3. Finally, use a dynamic variable provided by your affiliate network to pass a publisher ID to a utm_campaign tag., e.g. utm_campaign={publisher_id}.

The resulting URL will look similar to{piblisher_id}.

Now you are able to observe each affiliate’s traffic individually and act accordingly.

If you’d like to learn more about using your new Google Analytics setup to monitor and police affiliates, leave a comment below and feel free to ask questions.